How to get immediate service
Graphic machinery is complex and can experience technical issues. With our 'immediate service,' you can quickly minimize downtime by picking up the phone and contacting us right away. This way, you can resolve problems faster and resume production.
Should you require urgent assistance, we are available 24/7 to handle the situation.
You contact us directly and describe the problem you are experiencing, as well as the machine involved.
We ask you to check the power supply, fuses, and cables, and, if necessary, restart the machine.
If the machine cannot be started after basic troubleshooting, it is also possible to perform remote support on most graphic machines.
Following remote support, we will provide proposed solutions on how you might resolve the issue yourself without having to wait for us to visit and fix it. This also helps you avoid an unnecessarily high bill.
If it turns out that the problem cannot be resolved via remote support or over the phone, we will schedule a visit. The timing of the visit depends on the urgency and whether any parts or equipment need to be ordered to complete the task.
Once we understand the scope of the task, we will develop proposed solutions and an implementation plan for the repair. Read more under repair.